Complaining to the agent Why do I have to complain to the agent first? We can help you with complaints the agent has not been able to resolve through their complaints process. We can start to help you when: Can someone help me complain to the agent?
Get legal advice first, and make the right kind of complaint, in the right way. Your Complaint could be the foundation of a potential lawsuit. In a lawsuit, you will be grilled about the exact things you said and did not say in your Complaint.
Try to get it right, because you might only get one chance to say the right things and not too much of the wrong things. All manner of employment cases are either made stronger or made weaker depending on whether you made a proper and effective Complaint. Summary of the main points of this article Some Complaints give you protection against Retaliation.
You must say the right things to trigger your protections against retaliation. Some Complaints serve as the basis of a Wrongful Termination case.
A proper Complaint is usually required before you can quit your job, if the employer is trying to force you to quit. See my Constructive Discharge article.
Complaints can greatly assist in proving Discrimination cases, and other types of cases, even if no retaliation has occurred, for many technical legal reasons. Many employment law legal doctrines require proper and effective Complaints in order for your rights to be strong.
A poor-quality complaint could weaken or destroy your potential case. Even those with Contracts of various types must make proper and effective Complaints, if they want to take advantage of certain legal doctrines available to them in contract-related litigation.
People often lose their Discrimination cases and win their Retaliation cases. Part of the reason they lost the discrimination case may be because they said too much wrong stuff in their internal or external Complaints, as well as for many other factors. Complain respectfully and courteously.
If you disrupt the workplace, you could lose your rights. Complain to the proper person. It could be your manager. The person who is doing bad things to you is not the best person to complain to, and if you complain to him rather than to a higher manager or to HR you could weaken or destroy your case.
Say the right things. State the law or legal basis of your complaint and state the facts that make you complain.
See my Retaliation article for a list of many types of laws that supply the legal basis for a complaint. If you feel discriminated against based on Race, try to stay focused on evidence of race discrimination, and avoid talking generally about irrelevant personality conflicts and petty workplace things that do not support your complaint.
Above all, make the basis of your complaint clear: And, be a good subordinate, on your best behavior, after making the complaint.
TRAP — Legally speaking, Human Resources is not your friend HR reps are trained in how to get you to weaken your own potential case and help the employer build its defenses against your potential case.
HR departments might actually try to help you fix your problem, but at the same time they are going to be helping their employer prepare its defense.
Everything you do or say will be used against you later, if the need arises. Your Human Resources Representative works for the company. The written statement — HR might try to get you to sign a statement that the HR Rep writes up, or the HR Rep might put you in a room and demand that you, on the spot, write a statement, right now.
You may be locked into the statement in ways that could destroy or severely weaken your case. That is a common tactic taught to companies at seminars.
You will have to decide for yourself whether you want to get legal advice before you sign anything. A prudent HR department will let you have time to get legal advice. If you meet up with a high-pressure HR Rep trying to force you to sign a statement right now, and if your complaint is about something that gives you protection against retaliation, ask to take a break or ask to leave and come back tomorrow, and in the meantime call lawyers.
Cooperation is a one-way street — The employment laws require that you reasonably cooperate with HR after making your complaint. But the laws do not require that HR cooperate with you — HR does not have to let your lawyer work with HR on your behalf, or keep you informed of what is going on, or let you have input into what happens.
So you are somewhat at the mercy of HR.Here’s a sample letter to help you draft your own complaint about a product or service. Here’s a sample letter to help you draft your own complaint about a product or service.
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Federal Trade Commission Consumer Information [Company Name] [Street Address]. If you have a complaint, help is on the way! Writing a letter of complaint can be tricky, but the most important thing to remember is to be direct and tasteful.
No one will take your complaint seriously if you are ranting and raving. Take a look at this example complaint letter for ideas on how you should approach writing a letter of complaint.
Sample Complaint Letter Template Use the sample complaint letter to draft a complaint letter or email, or download the complaint letter in Word format. You can also copy and paste your complaint into a company's "Contact Us" form. Provides fiber to the premises internet access and telecommunications services to rural communities in North Texas and Southern Oklahoma.
Having a problem with a product or service can be frustrating. When you’re trying to resolve a problem with a company, the first step should be to discuss your concerns with a representative of the business.
If a phone call or email doesn’t resolve the problem, consider writing a complaint letter. A letter is important. If You Have A Complaint About Global Tel*Link GTL, Share Your Global TelLink Complaints With Others and Report Your GlobalTel Link Complaints To A Telephone Consumer Protection Lawyer..
A team of telephone consumer protection lawyers are investigating potential complaints by inmates and their families, friends and attorneys about Global Tel*Link (“GTL”) and GTL inmate calling services.